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Consumer satisfaction of patients attending psychiatry of learning disabilities clinics

Division of Psychiatry, UMDS and Guy's Hospital London, currently Senior Registrar in Psychiatry of Learning Disabilities, Northgate Hospital, Morpeth, Northumberland NE61 3BP

Shaun Gravestock, formerly Lecturer/Senior Registrar in Psychiatry of Learning Disabilities

UMDS and Guy's Hospital London, currently Consultant in Psychiatry of Learning Disabilities, Northgate Hospital, Morpeth, Northumberland NE61 3BP

Correspondence: ^* Correspondence

A consumer satisfaction survey of patients with learning disabilities and mental health needs attending out-patient psychiatry clinics was performed using a questionnaire administered by their carer. Sixty completed questionnaires were returned and the results were analysed to determine whether demographic or service variables were correlated with the degree of satisfaction. Younger patients living independently or with their family and those who were not prescribed psychotropic medication were more satisfied. The service variables associated with increased satisfaction were comfortable waiting areas, punctuality and good communication with the doctors.