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Psychiatric Bulletin (2000) 24: 57-59. doi: 10.1192/pb.24.2.57
© 2000 The Royal College of Psychiatrists
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Psychiatric Bulletin (2000) 24: 57-59
© 2000 The Royal College of Psychiatrists

Triage

a waiting list initiative in a child mental health service

Elizabeth Jones, Clinical Research Fellow in Psychiatry, Clare Lucey, Consultant Child Psychiatrist and Liz Wadland, Principal Family Therapist

Children and Families Consultation Service, Windmill Lodge, Uxbridge Road, Southall, Middlesex UB1 3EU

AIMS AND METHOD

Long waiting lists and failure to attend appointments are a common problem in child and adolescent psychiatry. We introduced a novel ‘triage’ stage waiting list initiative to decrease the long waiting time for a first appointment at our child mental health service.

RESULTS

The waiting time to first appointment was significantly reduced and increased satisfaction with this process was expressed by clinicians, the referred families and referrers.

CLINICAL IMPLICATIONS

The reduction in waiting time was sustained over time and the triage process has now been implemented as routine practice. Following this implementation, there is no longer a lengthy waiting list for treatment after initial assessment. We would recommend this initiative, which screened referrals more efficiently and accurately, as a successful model for other child and adolescent services with long waiting lists.




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[Abstract] [PDF]


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Copyright © 2000 The Royal College of Psychiatrists.