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Almost an electronic patient record and almost free

The CLinically Useful Enquiry System (CLUES)

NBCMHT, Turbary Park Centre, Turbary Park Avenue, Bournemouth BH11 8SR

Tomasz Rynkowski, Andrew Sephton, Daniel Pickford and Geoff O'Neill

The Business School, Bournemouth University, Talbot Campus, Fern Barrow, Poole BH12 5BB

Correspondence: (e-mail: geoff.searle{at}dorsethc-tr.swest.nhs.uk )

Abstract

AIMS & METHOD

This paper describes a project to make all the patient letters held on secretaries' computers available 24-hours a day to improve patient care and risk management. Following a system audit a solution using existing resources was constructed.

RESULTS

The implementation of a uniform coherent patient letter naming and filing convention (the CLinically Useful Enquiry System) allowing rapid access to letters to support effective care without massive cost or disruption.

CLINICAL IMPLICATIONS

This process can be quickly, simply and cheaply replicated in any organisation with a network supporting e-mail and has the additional benefit of making transition to a future paperless system fast and economical.