HOME HELP FEEDBACK SUBSCRIPTIONS ARCHIVE SEARCH TABLE OF CONTENTS British Journal of Psychiatry Advances in Psychiatric Treatment All RCPsych Journals		QUICK SEARCH:   [advanced] Author: Keyword(s): Year:  Vol:  Page:

This Article Full Text Full Text (PDF) Submit an eLetter Alert me when this article is cited Alert me when eLetters are posted Alert me if a correction is posted Services Email this article to a friend Similar articles in this journal Alert me to new issues of the journal Download to citation manager Citing Articles Citing Articles via CrossRef Citing Articles via Google Scholar Google Scholar Articles by Kumar, P. S. Articles by McBride, A. Search for Related Content PubMed Articles by Kumar, P. S. Articles by McBride, A.

Patient feedback on services: a questionnaire survey approach

Department of Psychiatry, University of Hull, Hertford Building, Cottingham Road, Hull HU6 7RX, email: drpskumar{at}doctors.org.uk

Andrew McBride, Consultant Psychiatrist

Specialist Community Addictions Service, The Rectory Centre, Rectory Road, Oxford OX4 1BU

Declaration of interest

None.

AIMS AND METHOD

The aims of the project were to develop a simple, low-cost patient satisfaction questionnaire with face validity and to obtain patient feedback on a range of service areas in a community addiction team. A questionnaire was designed and revised after feedback from multidisciplinary team members and a pilot sample. The questionnaire was distributed until 100 correctly completed forms were received.

RESULTS

The survey took approximately 30 h of authors’ time from commencement to completion and costs were minimal. The majority of the 12 areas evaluated were rated by patients as good or very good. Overall quality of care was rated as good or very good by 88% of participants. There was no enthusiasm in this sample for more active participation in service development.

CLINICAL IMPLICATIONS

All National Health Service staff and services are now enjoined to engage with service users and carers for the purposes of evaluation and development. Simple, affordable methods for obtaining such information about community services can contribute to this process.