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RCP Journals Online SUBSCRIBER HELP & SERVICES:

Frequently Asked Questions about Institutional Subscriptions

  1. My institution has a subscription to RCP Journals, and access to the RCP Journals Online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

    When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

    Your institutional subscription has not yet been activated

    The person who "activated" the online subscription did not enter in all needed IP addresses for your institution

    The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

    What should I do?

    1. Send us Feedback so we can begin to diagnose the problem.
    2. Talk to your librarian, and let them know you are having trouble.

  2. My library subscribes to the paper RCP Journals, and I can't get access to it online. Why?

    Your institution has not yet activated its institutional subscription to RCP Journals Online. All subscribers to the paper journals also receive access to the online journal. Notify your library that you would like access to the RCP Journals Online, and encourage your librarian to activate the online subscription.

  3. Who from my institution can access RCP Journals Online?

    Authorized users are authenticated, current full and part time students, employees (including faculty, staff, affiliated researchers and independent contractors), and other individuals who have permission to use the public computers on an Institutional Subscriber's geographically constrained site.

  4. What is an Institution?

    For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or non-academic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

    For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

  5. How will this work?

    When someone attempts to use RCP Journals Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access RCP Journals Online simultaneously.

    If readers want to access RCP Journals Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through a member or individual subscription.

  6. What subscription packages are available?

    Member Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to RCP Journals Online from any computer connected to the Internet.
    [Ordering Procedure] [Cost] [ RCP Membership ]

    Individual (Non-Member) Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to RCP Journals Online from any computer connected to the Internet.
    [Ordering Procedure] [Cost] [ RCP Membership] [Order Online]

    Institutional Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses.
    [Ordering Procedure] [Cost] [ RCP Membership] [Order Online]

  7. How can I tell if my institution has subscribed to RCP Journals Online

    If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

    If your institution has not subscribed you can choose to access RCP Journals Online with a member or individual subscription.

  8. Can my institution subscribe only to the electronic version?

    Yes, online-only subscriptions are available. At the present time, the electronic version is provided for subscribers to the paper version of the RCP Journals as an added benefit.

  9. Will we still be able to get the paper version? And for how long?

    Yes, institutions and individuals will be able to receive the paper version for the foreseeable future. Print subscribers get the additional benefit of access to the online version of the RCP Journals.

  10. If our RCP Journals Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

    Yes, when you buy a subscription to RCP Journals Online, you have access to all years of the database.

  11. How can I access the RCP Online if I am not an RCP member and I don't have access through an institutional subscription?

    You may purchase the RCP Journals as an Individual (Non-Member) subscriber or you may wish to apply for RCP membership. Without a subscription you have access to the Table of Contents, abstracts, and full text searching (but not full text viewing) at no cost and without having to register.

Still have questions?

For further information, please contact Maney Publishing:
Maney Publishing
Suite 1C, Joseph's Well
Hanover Walk
Leeds LS3 1AB, UK
tel: +44 (0)113 243 2800
fax: +44 (0)113 386 8178
email: subscriptions{at}maney.co.uk
web: http://www.maney.co.uk

Maney Publishing North America (for USA & Canada)
875 Massachusetts Avenue, 7th Floor
Cambridge MA 02139, USA
tel: 866 297 5154 (toll free)
fax: 617 354 6875
email: maney{at}maneyusa.com
web: http://www.maney.co.uk


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